Question 1

Do you accept returns?

Accepted Answer

Because each piece is custom made to order, we do not accept returns.

If you have questions about finishes, sizing, or customization before placing your order, we encourage you to contact us so we can help ensure the piece is perfect for your space.

Question 2

What happens if an item I receive is damaged?

Accepted Answer

If your item arrives damaged, please contact us as soon as possible so we can review the situation and determine the best resolution.

In some cases, minor touch-ups may be possible. We include extra paint for touch-up purposes when applicable. If additional action is needed, we will work with you to address the issue.

Question 3

How do I report an issue with my order?

Accepted Answer

If you experience any issues with your order, please contact us through the Contact page on our website or by phone at 312-371-2523. Our team will be happy to assist you.

FAQs

Product & Customization

Can I customize finishes, sizes, or materials?

Are your pieces made-to-order or kept in stock?

How do I care for and maintain my piece?

Do you offer assistance selecting finishes or colors?

Do you offer trade pricing?

Ordering & Production

When will I be charged for my order?

How long does it take to make each peice?

Can I cancel or modify my order after its placed?

Shipping & Delivery

What is white glove delivery?

Do your products require assembly or installation?

How long does shipping take?

Do you ship internationally?

Will I receive tracking information?

Returns & Order Support

Do you accept returns?

What happens if an item I receive is damaged?

How do I report an issue with my order?

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Customer Service

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FAQs

Product & Customization

Can I customize finishes, sizes, or materials?

Are your pieces made-to-order or kept in stock?

How do I care for and maintain my piece?

Do you offer assistance selecting finishes or colors?

Do you offer trade pricing?

Ordering & Production

When will I be charged for my order?

How long does it take to make each peice?

Can I cancel or modify my order after its placed?

Shipping & Delivery

What is white glove delivery?

Do your products require assembly or installation?

How long does shipping take?

Do you ship internationally?

Will I receive tracking information?

Returns & Order Support

Do you accept returns?

What happens if an item I receive is damaged?

How do I report an issue with my order?

Shop Favorites

​

Explore

Customer Service

Connect